Deposits & Cancellations Who this applies to: Private Classes, Birthday Parties, and Performances. Deposit (non-refundable): A non-refundable deposit is required to reserve your date. Your spot is not held until the deposit is received. The deposit is applied to your total balance. Balance due: Pay the remaining balance at the start of the session/event (or 24 hours prior if paying online). Cancellation policy: You may cancel up to 24 hours before the scheduled start without any additional charges. (The deposit remains non-refundable.) Cancellations within 24 hours of the start time or no-shows are billed in full. Rescheduling: With 24+ hours’ notice, you may reschedule once at no extra cost; your deposit rolls over (subject to availability within 60 days). Less than 24 hours’ notice is treated as a cancellation (see above). Headcount changes (for parties): Please confirm final headcount 48 hours prior so we can staff appropriately and adjust pricing if needed. How to cancel or reschedule: Email asami@knoxpopcon.love (or message your usual contact) with your booking name, date, and requested change.